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Bonny Heavy Machinery service engineers efficient and reliable service win the trust of customers

In a flash, half of 2020 has passed. This year is a special year and a year full of trials. “Bonny” people work hard, and the good news of machine delivery all over the country continues. A large number of electric excavators, material handlers (steel grabbing machines, material grabbing machines), scrapped vechile dismantling machines and other equipment rush to the customer’s site.

Recently, with the close assistance of various departments of the company, the CED460-8 electric excavator products of Sichuan Bonny Heavy Machinery Co., Ltd have been sent to Hangzhou market in batches. In order to ensure the normal operation of users’ equipment and bring economic benefits to customers as soon as possible, the general manager of excavator division of our company led the after-sales service engineers to arrive at the customer’s site in advance to complete the equipment installation work.

At 6:00 a.m. on a scorching midsummer day, Bonny Heavy Machinery service engineers keep on walking, with professional and solid maintenance skills to ensure the efficient production of customer equipment and stable operation. In the sun, they wear overalls, holding tools and that set of equipment. The faces discontented with sweat and wet lapels outline their way forward with heavy load and gallop on the sand ground. The lifting work of CED460-8 was completed at 2:00 p.m.

We didn’t have a rest for a moment. We received a call from other customers saying that there was a problem with the motor of the equipment. The service engineer of our company immediately went to the customer’s site to check. The result was that the customer was not familiar with the new equipment, and there was no problem with a false alarm. However, our service staff were still conscientious and meticulous in providing technical guidance to the on-site customers, responding quickly and actively. The spirit has been unanimously recognized by the customers on site.

At 12:00 a.m., another new equipment arrived at the site. However, our service engineers knew how important it was for customers to use the equipment in time. Although they had been working for a whole day, they were very tired, but the time was tight. They could not take a rest and rushed to the installation site. They are with the night, with the stars, with the flashlight in hand, in the dim light, reflecting their busy figure. Although the dim light has brought a lot of resistance to the installation, with years of experience, they still conscientiously completed the equipment installation and adjusted the customer’s equipment to the best application state. After the adjustment, it was 8:00 a.m. the next day, when the customer arrived in the morning At the scene, after seeing the electric excavator that had been debugged, I was full of recognition and gratitude. They were the service personnel who finished today’s work. They interpreted the company’s product service culture with practical actions.

Bonny” service will adhere to the service connotation of “rapid response, active cooperation, timely elimination, and serious responsibility”, so as to solve practical problems and solve difficulties for customers, so that our series of products such as electric excavator, steel grabbing machine, material grabbing machine and automobile scrapping and dismantling machine can perfectly serve every use site, and become a strong backing for efficient production and maintenance of customer equipment !

Sichuan BONNY Heavy Machinery (China)
Sichuan BONNY Heavy Machinery (China)
Sichuan BONNY Heavy Machinery (China)

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